Joy Obasi – Client Services – Risk Analyst

Joy Obasi

Client Services

A graduate of Mass Communication from Madonna University, Okija, Joy brings strong communication and relationship-building skills to the insurance space. She joined Risk Analyst Insurance Brokers Limited after her National Youth Service Corps (NYSC) programme, marking the start of her journey in insurance broking and client service.

In her current role within the Technical/Client Services team, Joy serves as a key link between clients and underwriters. She simplifies insurance processes for clients, helping them understand policy options, preparing clear and competitive quotations, managing policy documentation, and ensuring renewals and endorsements are handled without delays.

Though relatively new to the industry, Joy has quickly embraced learning. She has gained practical exposure to policy administration, customer relationship management, risk awareness, and product knowledge and continues to build her competence through on-the-job experience and internal training.

Make a Claim

Please fill the form below and we will be in contact with you shortly.

Name of Policy Holder*
Type of policy*
Required Documents
- Completed claim form
- Pictures of the damage vehicle
- Estimate of repairs
- Police report of accident resulting in death of third party
Required Documents
- Death certificate
- Medical certificate of cause of death
- Burial certificate
- Birth certificate Police report if death is as result of accident
Required Documents
- Completed claim form
- Pictures of properties damage by fire
- Incident report
- Invoice for the damage items
Required Documents
- Pictures of room(s) that were burgled
- Invoices for stolen items
- Incident report
- Completed claim form
- Police report
Email*
Phone*
Date of loss*

DD
MM
YYYY
Description of loss*
Claims Procedure
1. Upon the occurrence of any incidence that may give rise to a claim, we should be notified immediately or not later than 30days.
2. Once we receive your notification we shall provide you with the list of all necessary substantiating documents which will be used to process the claim
3. As soon as all the substantiating documents are received, we will follow up closely with the insurance companies to ensure that adjustment/inspection is carried out within 24 hours.
4. Once inspection/adjustment is carried out by the underwriter, we will ensure that settlement offer and discharge voucher is sent to you within 72 hours.
5. We will follow up with you to give us instruction to sign the discharge voucher on your behalf to enable the underwriter process settlement cheque
6. Once we receive your instruction to sign the DV, we will ensure that the settlement cheque is issued by an underwriter within 72 hours.
7. The settlement cheque will be sent immediately upon receipt from the insurance company.
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