Esther Akinyemi- Head, Customer Service – Risk Analyst

Esther Akinyemi is an Education Graduate from the University of Lagos and a student member of the Chartered Insurance Institute of Nigeria. She began her career in the insurance industry with Risk Analyst Insurance Brokers Limited.

At Risk Analyst Insurance Broker Ltd, Esther Akinyemi works in the Underwriting and Claims Management Department. She coordinates all the activities of Underwriting and claims of the company which relates to her team, handles the day-to-day management of clients’ accounts, surveys risk and risk management, and works on the training and development of new staff. She ensures that all her subordinates deliver on performance targets. She is also involved in the marketing of insurance products to both new and existing clients.

She is also in charge of claims management on behalf of clients; providing advice on making a claim and the processes involved, collecting accurate information and documents to proceed with a claim, handling any complaints associated with a claim, and ensuring fair settlement of a valid claim within the shortest time possible.

She has had the opportunity of attending various trainings which has broadened her knowledge in the insurance industry.

Make a Claim

Please fill the form below and we will be in contact with you shortly.

Name of Policy Holder*
Type of policy*
Required Documents
- Completed claim form
- Pictures of the damage vehicle
- Estimate of repairs
- Police report of accident resulting in death of third party
Required Documents
- Death certificate
- Medical certificate of cause of death
- Burial certificate
- Birth certificate Police report if death is as result of accident
Required Documents
- Completed claim form
- Pictures of properties damage by fire
- Incident report
- Invoice for the damage items
Required Documents
- Pictures of room(s) that were burgled
- Invoices for stolen items
- Incident report
- Completed claim form
- Police report
Email*
Phone*
Date of loss*

DD
MM
YYYY
Description of loss*
Claims Procedure
1. Upon the occurrence of any incidence that may give rise to a claim, we should be notified immediately or not later than 30days.
2. Once we receive your notification we shall provide you with the list of all necessary substantiating documents which will be used to process the claim
3. As soon as all the substantiating documents are received, we will follow up closely with the insurance companies to ensure that adjustment/inspection is carried out within 24 hours.
4. Once inspection/adjustment is carried out by the underwriter, we will ensure that settlement offer and discharge voucher is sent to you within 72 hours.
5. We will follow up with you to give us instruction to sign the discharge voucher on your behalf to enable the underwriter process settlement cheque
6. Once we receive your instruction to sign the DV, we will ensure that the settlement cheque is issued by an underwriter within 72 hours.
7. The settlement cheque will be sent immediately upon receipt from the insurance company.
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